While on vacation at my favorite place in the world, Geneva-on-the-Lake, I was notified by my employer that I had been exposed to a co-worker who had tested positive for COVID-19. Although I was not told who the other employee was, I remained confident that, because of our stringent safety procedures and mask-wearing mentality, my exposure was probably minimal. However, I still needed to be tested to be sure that I had not exposed by 89-year-old mother, a beloved uncle, or cousins that were with me, to the virus.
From the time my HR representative notified me that I needed to be tested to the time I was at the testing site across from Ashtabula Clinic, only one hour had elapsed. I thought this was phenomenal!
Because I was not in my hometown in Pennsylvania, I called the Ashtabula County Medical Center, an affiliate of the Cleveland Clinic, and the representative there told me exactly what I needed to do. She told me the names of the people I would be speaking to and was so reassuring because of her expertise, that my mind was immediately at ease.
I proceeded to speak to Pete through the Ashtabula Clinic who took basic information and then the nurse practitioner, Angelia, who assured me that she would order the test and everything would be ready when I arrived at the testing site. Because I had never been there before, the location of the site was not familiar to me. I called Pete while I was driving to it and he stayed on the phone with me for a couple of minutes until I found it.
There was virtually no waiting time for the test, as there was only one car in front of me when I arrived. The two nurses performing the testing were efficient and the test itself was merely uncomfortable but not painful. They mentioned that I could call back in about 24 hours to find out the results.
The next day I waited patiently for the time to arrive and when I called I spoke with Debbie, the “COVID nurse,” who informed me that although she did not have the results, there was a phone app that was available —My Chart through the Cleveland Clinic, and I could be notified of my results through it.
Fortunately, I received a negative result within 30 hours of taking the test!
I realize that this is not the norm for most of the country, but I wanted to make sure that the people of Ashtabula County can take comfort in knowing that they have an impressive group of dedicated professionals doing their very best to get us through this global pandemic.
Every single person I spoke with was patient, professional, reassuring and kind. Thank you all so much!
Kirsten A. Pastrick