The Star Beacon; Ashtabula, Ohio

January 27, 2013

Rae-Ann Geneva Skilled Nursing and Rehabilitation Center earns top honors for satisfaction


Star Beacon

GENEVA — The Rae-Ann Geneva Skilled Nursing and Rehabilitation Center has earned the highest overall satisfaction rating of all skilled nursing facilities in Ashtabula County and eastern Lake County from families of residents, according to the new Ohio Department of Aging survey for 2012.

Overall satisfaction with Rae-Ann Geneva from the families of residents is 89 percent, the highest in the area compared to other long-term care facilities.

A survey by the ODA last year found similar high satisfaction among residents of Rae-Ann Geneva. Residents’ overall resident satisfaction score was 93.6 percent and 98 percent of residents said they would recommend the facility to others in the 2011 report.

“We are deeply gratified to learn that the families who entrust their loved ones to our care are so pleased with our performance,” said Rae-Ann owner John Griffiths, who manages the five Rae-Ann facilities in northeast Ohio.

The centers are a family business, as sisters Sue Griffiths and Cindy Griffiths-Novak also manage the chain. The Rae-Ann nursing facilities was founded in 1974 by Ray Griffiths and his wife Mary Ann, who purchased a modest nursing home in Cleveland and transformed it by dramatically elevating the quality of care provided.

Today, there are five Rae-Ann assisted living and skilled nursing and rehabilitation facilities in the Greater Cleveland area owned, operated, and personally managed by the next generation of the Griffiths family: Rae-Ann Geneva, Rae-Ann West Park, Rae-Ann Westlake, Rae-Ann Suburban, and The Belvedere of Westlake.

“Our staff is committed to delivering care that exceeds the expectations of residents and families and ensures their complete satisfaction,” he said.

Located at 839 W. Main St., Rae-Ann Geneva offers exceptional skilled nursing and rehabilitation care in a tranquil environment, Griffiths said.

Recent renovations include the addition of private rehabilitation rooms, an expanded therapy department, a new community room, and redecorated dining and common areas. The facility also has a child care facility on-site for employees and the community.

To learn more about Rae-Ann assisted living and skilled nursing and rehabilitation centers, visit www.rae-ann.net or call 466-5733.