MADISON — The second day of school for the Madison School District, Tuesday, was a little better for some, but according to some parents, the service was even worse.

Irate parents continued to call the schools, board members, Community Bus Services (CBS) and the transportation department about delays, missed pickups and buses arriving earlier than expected.

“We had some new issues today,” said CBS President Terrence V. Thomas. “We had five or six issues that were unearthed today, and those included the kindergartners, the Middle School and Auburn Career Center.”

Thomas said the same bus routes were used as last year but certain student names never were added to the drivers’ lists. The previous bus drivers, he said, knew the route by memory because of years of having driven the routes.

Madison School Board President Dave Albert saw some improvements Tuesday, however.

“From my perspective, service was better today, but I understand it wasn’t everywhere,” Albert said. “We’re not happy with the situation, but we’re doing everything we can to correct this.”

Interim superintendent Matt Chojnacki agreed. “I really do think today was significantly better,” he said, “I look for tomorrow to be a better day.”

Wendy Gouvna was one of the parents who disagreed and thought Tuesday’s bus service was worse than Monday. Gouvna said she was given a specific time for her daughter to be outside to catch the bus. The first day the bus was an hour late, which she said she understood, but Tuesday the bus came early, which caused her daughter to miss the bus. Calling the bus garage again for a specific pickup time, she was given a general time for the bus route.

“You’re not picking up garbage; you’re picking up my daughter,” Gouvna said. “You would have thought that since this whole community would be looking for problems with CBS that they would have made sure there would be very few problems.”

Thomas said the company is collecting data and building a “live student” sheet, complete with names and stops.

“You have to have accuracy to be consistent,” he said. “You have to almost experience some of these problems to correct them.”

With Tuesday being the start of kindergarten classes, many parents reported kids not even being picked up for their first day of afternoon classes and some who were delivered to school more than 45 minutes late.

Thomas said the kindergarten pickups were a huge problem, and the morning classes that were dropped off late resulted in afternoon classes being late for school. He assured parents that additional buses and staff, along with earlier pick-ups for the afternoon classes, would take care of the problems. Many parents opted to pick their children up from school for fear of repeating the previous day’s bus rides.

Kim Mock questioned the efficiency of the bus routes as she watched the bus go up and down her street Tuesday morning, repeatedly, while she waited with her son to catch the bus. Tired of waiting for the bus to stop, she drove her son to school, but he was 45 minutes late.

Michele Schultz’s daughter was also on that route and said the ride home was no better. She said her daughter got off the bus in tears.